Fulfillment Policy

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1. Description of Services Offered

Robra Solutions provides remote administrative and customer engagement services for healthcare and wellness clinics. Our services include managing leads via calls, texts, and emails, scheduling appointments, collecting prepayments, and acting as an extension of your office to optimize client engagement and operational efficiency.

2. Purchase Currency

All transactions on our platform are processed in USD (United States Dollar) unless explicitly stated otherwise.

3. Customer Service Contact Information 

For any inquiries, support requests, or feedback, you can reach us via:
● Email: support@robrasolutions.com
● Phone: (123) 456-7890
● Live Chat: Available on our website during business hours.

4. Fulfillment Policies
● Refund Policy: Refunds are handled on a case-by-case basis. Please contact our support team with your order details for assistance.
● Service Delivery Policy: Our services are delivered remotely and scheduled based on the agreed-upon timelines with our clients.
● Cancellation Policy: Clients may cancel their subscription-based services with 30 days' written notice.
● Return Policy: As our services are intangible, returns are not applicable.

5. Legal or Export Restrictions 

Robra Solutions operates in compliance with all applicable local, state, and federal laws. Our services are not available in regions restricted by international trade laws or sanctions.

6. Privacy Policy 

Your privacy is important to us. We collect, use, and store your data in compliance with industry standards and data privacy laws. Please refer to our Privacy Policy for more details.

7. Business Address 

Robra Solutions 123 Business Lane, Suite 456 Fort Collins, CO 80524

8. Promotional Terms 

Any promotions or discounts will have clear terms and expiration dates displayed at the time of offer. Participation in promotions implies acceptance of these terms.

9. Website Security & Payment Information Our website complies with PCI DSS (Payment Card Industry Data Security Standard) requirements. Payments are securely processed via Stripe, and all transactions are encrypted with HTTPS protocols.

10. Accepted Payment Methods We accept the following payment methods:
● Visa
● MasterCard
● American Express
● Discover
Your payment information is handled securely, and we do not store your card details.
For further inquiries, please contact us at support@robrasolutions.com.

Last Updated: January 2025